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At 5hhh, your account data is handled with clear rules about what we collect, how long we keep it, and who can see it. This policy tells you exactly where your information goes and how to take action if something needs to change. Access to this service depends on your local law and eligible region.
When you register and use your 5hhh account, we collect the details you provide directly — name, contact information, date of birth and account credentials. We also collect transactional records linked to your wallet activity, including bKash deposits, Nagad transfers and Rocket payments, as well as technical data such as device type, browser session identifiers and IP address at the time of login. We use this data to verify your identity, process transactions, respond to support requests and meet the obligations we hold under applicable policy frameworks. We do not sell your personal data to third parties. We share information only where required by the legal framework applicable to your region, or with verified payment processors handling your bKash, Nagad or Rocket transactions. Data we collect is stored with access controls that limit who inside our team can view your records. Retention periods follow the minimum needed to maintain your account and meet any applicable regulatory requirement in your eligible region. You can request a copy of the data we hold on your account by contacting us through the support routes shown on this page. This policy applies to accounts active in eligible regions; availability of this service depends on local law where you are located.
This policy covers your 5hhh account and your use of the site from eligible regions. The scope below distinguishes what falls inside this policy from what is handled separately. Access and availability of any feature depend on your local law and eligible region.
All data you enter when creating or updating your 5hhh account — login credentials, contact details and identity verification records — falls within this policy. You control what you submit through your account settings page.
Payment records for bKash, Nagad and Rocket transactions processed through your account wallet are covered here. We hold these records as part of your transaction history, visible in the signed-in account area.
Game activity logs and session data generated while you use the site are included in this policy. This includes which game categories you open and how long a session lasts, used only for account management and support purposes.
External links, third-party payment processors and game content providers operate under their own separate privacy terms. Once you leave the 5hhh domain or interact with an external processor, this policy does not govern how they handle your data.
You have concrete steps available to manage the data we hold on your account. Start by signing in and opening the account settings section — your contact details, wallet information and notification preferences are all editable there without needing to contact support. If you find something incorrect, update it directly in the relevant field; changes take effect in your account record immediately. For records you cannot edit yourself — such as historical transaction logs for bKash or Nagad payments — you can raise a correction or access request through our support route. We will review and respond using the contact details on your account. If you have a question about what specific data we hold, how long a record is kept, or why a particular detail was collected, send that question to our support team with your account reference. We handle data questions as a separate request type so they reach the right team directly. Your rights under this policy are available regardless of whether your account is currently active or paused.
Sign in and open the account page to see the details we hold. Transaction history for bKash and Nagad payments is listed under the wallet section. You can view what was recorded for any completed session.
Update your name, contact number or email directly in account settings. For records outside your editable fields — such as verified identity data — contact support with your account reference and the detail you need corrected.
If you want to know what data we hold or why it was collected, send the question through our support channel. Mark it as a data enquiry so it reaches the right team. We will respond to the contact details on your account.
For anything related to account data that you cannot resolve through account settings, our support team is reachable through the routes listed on this page. No specialist referral is needed — submit directly and include your account reference.
If you have a privacy question, a data access request or a correction to raise, use the contact routes below. These are the routes published on the site. We do not operate unlisted channels, and we do not confirm support hours we have not verified — check the site for any schedule information displayed in the signed-in area.
Open the live chat widget from any page on the site. For a data or privacy question, state your account reference and describe the specific record or request. This is the fastest route for account-level queries.
Send your privacy or data request to the support email address shown in the site's contact section. Include your registered contact number and the nature of the request so it can be routed to the right team without delay.
The help section in your signed-in account area covers the most common data and policy questions. Check there first for step-by-step guidance on reviewing records, updating details or understanding what we collect.
Your account data at 5hhh is protected through access controls that restrict who on our team can view individual records. We do not share your data with advertisers. Cookies on the site are used for session management and to keep your login state active across pages — not for cross-site behavioural tracking. You can manage cookie preferences through your browser settings at any time.
We use session cookies to maintain your login state and remember account preferences. We do not use third-party advertising cookies. You can clear or block cookies at any time from your browser's privacy settings without losing your saved account details.
We keep your account data for as long as your account is active and for the minimum period required after closure under applicable regional requirements. Transaction records — including bKash and Nagad history — are retained as part of your wallet log.
Access to your account record inside our system is restricted to authorised team members. Your password is not stored in readable form. If you believe your account details have been exposed, change your password immediately from the account settings page and contact support.
When this privacy policy changes in a material way, we will note the update in the site's policy section. Continued use of your account after a policy update means you have seen the revised terms. You can request a summary of changes through our support contact route.
These are the questions about this policy that come up most often. If yours is not covered here, reach out through the support routes listed above with your account reference.
We collect the details you enter during registration — name, contact number, email and date of birth — along with device and session data at login. Payment identifiers for bKash, Nagad and Rocket transactions are recorded as part of your wallet history once you make a deposit or withdrawal.
Yes. Sign in and open the account page to see your profile details and transaction history. For records that are not directly visible — such as identity verification logs — submit a data access request through live chat or email support, including your account reference, and we will prepare the relevant records for you.
Editable fields like your contact number and email can be updated directly in account settings after signing in. For verified identity details or historical transaction records you cannot edit yourself, contact support with the specific detail to be corrected and your account reference. The team handles these as a formal correction request.
We do not sell your data. We share it only where required by the legal framework applicable to your region, or with verified payment processors — such as those handling bKash, Nagad or Rocket transactions — who need transaction data to complete a payment. Each processor operates under their own privacy terms.
We keep data for the minimum period needed to meet applicable regional requirements after account closure. Transaction records are retained as part of the wallet log for this period. You can ask our support team for detail on the retention period that applies to your specific account type and region.
Send your complaint through live chat or the support email shown on the site. Mark it clearly as a data or privacy complaint and include your account reference. We treat these separately from general queries so they reach the correct team. We will acknowledge your complaint and follow up using the contact details on your account.