These terms set out the rules that apply when you access 5hhh, use your account, or carry out any transaction on this platform. Reading them before you act helps you understand your rights, our obligations, and the steps available to you if something needs resolving. Access and eligibility depend on your local law and the eligible regions we serve.
Account access rules
bKash & Nagad transaction scope
Policy contact routes
Jurisdiction-dependent eligibility
TERMS POLICY POSTURE
How These Terms Apply to Your Account
By creating an account on this platform and using it — whether to browse, deposit via bKash or Nagad, or engage with any game content — you agree to be bound by these terms. They form the full agreement between you and us for all activity on the platform. We may update these terms when our services change or when we are required to do so. When that happens, the revised version is posted here and takes effect from the date shown at the top of this page. Continued use of your account after an update means you accept the new version. If you do not agree with a change, you should stop using the platform and contact our support team to close your account. These terms do not override your rights under applicable local law. Where local law in your jurisdiction grants you specific statutory protections, those remain in place regardless of what is written here. Eligibility to use this platform depends on your local law and the eligible regions we cover. If you are unsure whether access is permitted in your location, we encourage you to seek local legal advice before proceeding.
bKash
Nagad
Rocket
Account wallet
Mobile access
WHAT THIS COVERS
Scope of This Policy and What It Includes
Not everything on or connected to this platform falls under the same set of rules. This section clarifies what these terms govern directly, what sits outside their reach, and where the line falls between platform activity and third-party services. Knowing the scope helps you direct questions and disputes to the right place.
Account Access
These terms apply fully to the creation, verification and ongoing use of your account. This includes login behaviour, account details, and any action you take while signed in, including session controls and account-level preferences you set yourself.
Transactions
Deposits and withdrawals processed through bKash, Nagad or Rocket on this platform fall within scope. The terms cover how transactions are initiated and recorded in your account wallet, but payment providers operate under their own separate service agreements.
Site Content
Game content, promotional notices and published policy documents on this platform are covered by these terms. We are responsible for the material we publish here. Studio-level game rules, however, are set by the individual provider and displayed within the game itself.
Third-Party Services
Links to external services, payment provider interfaces and studio game environments operate under those parties' own terms. We do not control third-party terms and we are not liable for how those services behave. Check each provider's policy directly.
YOUR ACCOUNT RIGHTS
Practical Steps Available to You Under These Terms
These terms are not just obligations — they also set out concrete actions you can take when you need to review, correct or question something. Your account area is the first place to look. Transaction records, account detail fields and session history are visible there once you are signed in. If a record looks incorrect, you can raise a correction request directly through our support route. We do not require you to submit a formal legal notice for straightforward account questions; our support team handles those. For more serious concerns — such as a dispute over a transaction processed via bKash or Nagad — the terms outline a structured escalation path. Start with the support channel, state the transaction reference shown in your account, and we will follow the process set out in this policy. You are entitled to request a copy of the policy version that was in effect at the time of any specific transaction. All requests of that kind go through the same support contact route.
Review Account Records
Sign in and open the account history section to see transaction records, session logs and any status changes applied to your account. These are updated in real time and are your primary reference.
Correct Account Details
If your registered details are out of date or contain an error, update them in the account settings area. For changes that require identity verification, follow the steps shown in that section of your account.
Raise a Policy Question
Send your question through the support contact route listed on this page. Include your account reference and a clear description of what you want to clarify. We will respond using the same channel.
Request Escalation
If a support response does not resolve your concern, ask the support team to escalate it. State the original ticket or chat reference so the escalation team can access the full context of your query.
POLICY CONTACT ROUTES
How to Reach Us About These Terms
Policy questions and account disputes have a clear path. Use the route that matches your situation — routine queries go to live chat or email; formal written requests go to the email contact. We respond through the same channel you use to contact us.
Live Chat
Open the chat widget visible on the platform when you are signed in. State your account reference and the policy section your question relates to. This route handles routine clarification questions.
Email Support
Send a written query to the support email address published on the contact page. Include your account reference, the relevant transaction or policy section, and a clear description of what you need resolved.
Account Help Section
The help section inside your signed-in account area contains policy summaries, escalation steps and direct links to published terms. Check there first before raising a support ticket — many questions are answered in that section.
HOW WE HANDLE POLICY
Inside 5hhh — Data, Security and Policy Handling
We keep this policy current, store account data securely, and make the contact route for changes visible in your account area. Here is how each area of policy handling works in practice.
Account Data Retention
We retain account records — including transaction history for bKash and Nagad deposits — for the period required under applicable law. You can request a summary of your stored data by contacting support and quoting your account reference in the message.
Cookie and Session Policy
We use session cookies to keep you signed in and to maintain the state of your account across pages. Preference and analytics cookies are set separately. You can manage cookie settings through the banner shown on your first visit or through your browser controls.
Account Security Controls
Password changes, login verification steps and session time-out settings are all available in your account security section. If you notice activity on your account that you did not authorise, contact support immediately and follow the steps shown in the account security area.
Requesting Policy Changes
If you want to request a correction to your stored details or ask us to delete data we hold about you, send a written request via the support email route. We will confirm receipt and follow the process set out in the applicable policy version.
TERMS FAQ
Common Questions About These Terms
These are the questions we hear most often about the terms, policy scope and account rights on this platform. Each answer points to the specific step or route you need.
Do these terms apply to my bKash deposits?
Yes. Any deposit you initiate through bKash on this platform falls within the scope of these terms as far as the account transaction record is concerned. The bKash side of the transfer is governed separately by bKash's own service agreement, which you accept with that provider independently.
What happens if the terms change after I have already deposited?
The version of the terms in effect at the time of your deposit applies to that transaction. If we update the terms, the new version is dated and posted here. For any deposit made before the update, the prior terms remain the reference. Contact support if you need a copy of an earlier version.
Can I use this platform if I am outside Bangladesh?
Access depends on your local law and the eligible regions we serve. We do not confirm eligibility for specific locations outside the regions we cover. If you are unsure whether access is permitted where you are, check your local law before proceeding.
How do I correct a mistake in my registered account details?
Open your account settings while signed in and update the relevant fields. For changes that require identity verification — such as your registered name or contact number — follow the steps shown in that section. If the field is locked, contact support with your account reference.
What is the process if I want to raise a formal dispute?
Start by contacting support through live chat or email, and include the transaction reference shown in your account history. If the initial response does not resolve the matter, ask the support agent to escalate. We follow the escalation steps set out in this policy version.
Where can I find the version of the terms that was active when I registered?
Send a request to the support email address with your account reference and the approximate date you registered. We will locate the policy version active on that date and provide it to you. This applies to all registered accounts, including those using Nagad or Rocket for transactions.
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